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The resolved the issue after locking up my account for several weeks. I have funds in my account, help me please. I have been trying my best to get this resolved, but no support.
Robinhood customer service response times
Robinhood offers chat support through their mobile app. This guide provides typical wait times for various support options. As a matter of policy, BBB does not endorse any product, service or business. If you choose to do business with this company, please let them know that you checked their record with BBB. BBB Business Profiles generally cover a three-year reporting period, except for customer reviews.
Have a Problem with Robinhood Wallet: Swap Crypto? Report Issue
- You won’t be able to deposit, withdraw, or open new positions from your account until an investigation is complete (this could take several weeks).
- I said yes, and they asked me about the problem and then helped me to access my account.We got in, and the tech support suggested that I add a wallet to put my items in so I could access it anytime without dealing with Robinhood’s biometrics.
- Verify that incoming calls from Robinhood match the phone number provided during your callback request to protect your account.
We only offer support in English at this time. You can talk to a live support agent 24/7 by chat. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB’s standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. “Started in March 2025, 4 months ago sent in my application. Tap on “Account Information” and scroll down to select “Deactivate account”. Customers are not charged for opening an account, maintaining their accounts, or transferring funds.
You must keep your password secure and only send crypto to trusted crypto wallets. Crypto transfers can’t be reversed or undone, and Robinhood can’t reimburse you for crypto transfers that you authorize. Other social engineering attempts leverage fake websites, text messages, social media messages and profiles, phone calls, or postal letters pretending to be from Robinhood.
When I asked why it takes days to send money to my bank, but yet when a hacker wants me to dump my xcriticalgs in a never-used wallet, it only takes seconds??? I do know that it was the lack of customer care that allowed me to be taken in.They said they were going to investigate, nothing, no questions for me, they just closed my account.They replied only by online chat. I said yes, and they asked me about the problem and then helped me to access my account.We got in, and the tech support suggested that I add a wallet to put my items in so I could access it anytime without dealing with Robinhood’s biometrics. That chatbot said that I would get a phone call within 24 hours from support. My biometrics were not working.I chatted with their customer service A.I., no help.
Can I trust Robinhood app?
For example, if a customer reaches out with a question about options, they will get a call directly from a registered representative to help with their issue or question. The online brokerage has beefed up its customer support features and staff since facing harsh criticism of its communications with users among a string of regulatory woes, including a record $70 million Finra settlement. The free trading app more than doubled the number of full-time registered reps this year after recruiting 100 advisers from other firms since 2019, according to InvestmentNews’ Advisers on the Move data. For more tips on how to help keep your account secure, review Security best practices. Once the account is frozen, our team will investigate and review your case.
How to contact support
After informing me I still had $38K remaining in my Robinhood cash account owed to me, they changed https://dreamlinetrading.com/ my account status to owing them $111K. It’s not fair to charge $200 for a fee i need a refund in order to continue using the card. I thought my account was being cloned. I’ve always been loyal to their card, but that charge seems improper, especially since I didn’t know that Robinhood had acquired this card.
When you connect to Robinhood Support through chat or email, we’ll NEVER ask you for any account login details. If you believe your account has been compromised, contact Robinhood Support immediately to freeze your account. You should only invest in financial products that match your knowledge and experience. Options and futures are complex products, involve significant risk and are not suitable for all investors. We’ll also provide the phone number we’re calling from, so you know it’s us.
Users with a question or account issue will now be able to request a call inside the Robinhood app and receive a call back some time later from a support agent. It’s a long-overdue move for the stock and crypto trading company founded in 2013, but one that signals its maturation following a challenging year that brought the company its biggest crisis, a surge in trading volume and its own entry to public markets. Christine Brown, the chief operating officer of Robinhood Crypto, told Cointelegraph that the company is scaling up its customer service due to higher volumes and longer wait times, which are characteristic of large exchanges. To access the service, users can request a call through the Robinhood app and receive a notification when they are next in line for a phone conversation. Users of the app will now be able to speak with a live customer service representative 24 hours a day, seven days a week, regardless of holidays.
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Yes, I am having problems with my two-step authentication xcritical reviews as I have no phone at the moment and cannot receive my SMS text message to enter the code in. They said they were going to investigate, nothing, no questions for me, they just closed my account. I do know that it was the lack of customer care that allowed me to be taken in.
Robinhood is NOT a BBB Accredited Business.
By collecting 20 signatures, you can raise awareness, and your complaint will be sent directly to the company. Start a collective complaint today and gather other consumers facing the same issue with a company. The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users. Robinhood muscles deeper into Coinbase’s territory with new crypto wallet feature Customer support workflows are made to be stress-tested, and Robinhood is certainly no stranger to the damaging effects and challenges of unexpected market frenzies. Thank you for supporting responsible and accessible reporting.
Have tried every method on your support page i do not get any e mails from with a verication number and do not get any text messages from them. And you absolutely cannot request to talk to a human to explain the situation without logging on to your account! Their account ‘recovery’ tools are useless because they do not allow you to proceed without logging in to your account!
Company Contacts
Anyone been able to get their money out? When Googling Robinhood Support a number comes up to a guy in Delhi who claims to be support but wanted access to my device. Despite being with them for 7 years I was notified the account was being closed “Scam activity” Nice try RH. The other users comments seem accurate re support. Our accounts have been active for less than 5 days, and they already have 2 strikes.
Robinhood Markets Inc. announced Tuesday the roll out of 24-hour customer phone support, seven days a week, following a recruiting spree earlier this year of financial advisers turned customer service reps. As with any online platform, having access to customer support services is essential in case you have questions or issues with your account. Find out what customers truly think and feel about the company, product, or service. Robinhood Markets will pay $3.9 million for failing to let customers withdraw cryptocurrency from their accounts from 2018 to 2022. In a launch blog post, the company details they’re working on a solution to bring phone support for users locked out of their accounts, though that features rollout will be sometime in “the coming months.”
- The company continued to grow its customer support team in Lake Mary, Florida and Charlotte, North Carolina.
- Funds held in your Robinhood Cash Card account at Sutton Bank are eligible for FDIC insurance up to $250,000 and will not accrue or pay any interest.
- Previously users had been pushed toward the option of messaging the company and escalating the issue through an email xcritical, while limited phone support had been offered for specific customer trading issues at certain hours of the day.
Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Robinhood. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount. FDIC insurance limits apply collectively to all of your deposits held at Sutton Bank. Funds held in your Robinhood Cash Card account at Sutton Bank are eligible for FDIC insurance up to $250,000 and will not accrue or pay any interest. Investing products offered by RHF are not FDIC insured and involve risk, including possible loss of principal.
Try to contact them by leaving a review. Robinhood phones are not available. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.
Robinhood Gold Card is offered by Robinhood Credit, Inc., and is issued by Coastal Community Bank, pursuant to a license from Visa U.S.A. Inc. Robinhood Gold Card is subject to credit approval and underwriting. The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated. Robinhood Crypto is licensed to engage in virtual currency business activity by the New York State Department of Financial Services. Portfolio Management offered through Robinhood Asset Management, LLC (“Robinhood Strategies” or “RAM”), an SEC-registered investment advisor. If your question applies to one of these categories, use the following for assistance.
